F A Q

What is your shipping policy?

 We offer shipping to Guam and the United States at a flat rate price using USPS. We will send you an email notification with a USPS tracking number once your order is shipped. We ship orders in 2-5 business days. 

WHERE IS YOUR LOCAL PICK ADDRESS? 

We currently offer a Local Pick Up option for FREE at Medusa located at the Chamorro Village Unit 140 Hågatna, Guam. Orders are processed in 2-5 business days. 

 

We will send you an email notification when your order is ready for pick up. You may pick it up during Medusa's normal business hours: 
Tuesday-Friday: 11am-6pm
Saturday: 11am-3pm 
Sunday: CLOSED 
Monday: CLOSED
 

Return & Exchange Policy

All sales are final. We do not accept returns. If there are any issues or concerns with our products, we are more than happy to assist and do our best to ensure customer satisfaction.